Consumer Service Card

Consumer Service Card - A multipart form (Form 4314) that is used by customers and USPS employees to record service complaints or compliments. A postmaster or designee replies directly to complaints and submits them to the St. Louis Accounting Service Center for tabulation and follow-up. The form is available both in English and Spanish. (Also seeaccounting service center)

Glossary of postal terms. 2014.

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